Terms of Service

These terms explain how we schedule, diagnose and perform appliance repair, and how this website may be used. Your written estimate and invoice provide the details for a specific job.

1. Who we are

Viking Help is an independent appliance repair service. Our contact address is 2727 Paces Ferry Rd SE, Atlanta, GA 30339.

We are not affiliated with, authorized by or endorsed by Viking Range, LLC. Our work is not factory-authorized service. If your appliance may still be covered by a manufacturer warranty, check its terms and authorized-service options before booking.

2. Service area and scheduling

We serve the metro areas listed on our Service Areas page. Availability depends on your address, technician schedule and the appliance. We provide an arrival window when confirming a visit. Same-day diagnostic visits may be available but are not guaranteed. Repair timing is estimated after diagnosis and parts confirmation.

3. Diagnostic visit and fee

The first visit is a diagnostic visit. A technician inspects and tests the appliance to establish what has failed.

• The diagnostic fee is quoted to you before the visit is booked and is payable at that visit.
• If you go ahead with the repair, that diagnostic fee is credited against the cost of the repair.
• If you decide not to proceed, the fee covers the visit and the diagnosis and is not refundable.
• Where an appliance is built in and has to be pulled out, or the fault is intermittent and needs extended testing, we will tell you before we start if additional diagnostic time will be charged.

4. Estimates and your approval

After diagnosis, we provide a repair price covering the work and parts we expect to need. No repair work begins until you approve the price. If testing reveals another fault or a different part is required, we will explain the change and obtain your approval before additional work. The estimate will state any time limit or conditions that apply.

5. Parts

We use only genuine OEM parts for repairs. If a required OEM part is unavailable, we will explain the delay or other service options before proceeding; we will not install a non-OEM substitute. Parts availability and shipping times vary. Any deposit or cancellation terms for a special-order part will be disclosed in the estimate before you approve the order.

6. Warranty

Completed repairs include the written 6-month warranty on parts we supply and labor we perform described on this site. The written warranty provided with the job explains its coverage, exclusions and claim process. A new or unrelated fault is not automatically covered by the prior repair warranty. To request warranty service, call (404) 341-6231 with your repair date and invoice.

7. Payment

We explain the diagnostic fee before booking and the repair price before work begins. The diagnostic fee is credited toward an approved repair as described above. The estimate or invoice identifies accepted payment methods, applicable taxes and when payment is due. We will disclose any required deposit before you approve a special-order part.

8. Cancellations and access

Call us to cancel or reschedule as soon as you can. Please provide safe access to the appliance during the agreed arrival window and have an adult authorized to approve work available. If a trip charge or special-order part charge may apply, we will explain it before the appointment or order is confirmed.

9. What we ask of you

• Provide the correct service address, appliance model and a clear description of the problem.
• Make the appliance reasonably accessible and tell us about prior repairs, leaks, electrical issues or other safety concerns.
• Keep pets secured and the work area safe for the technician.
• Confirm that you own the appliance or are authorized to approve service.

10. Limits on our responsibility

We will perform approved work with reasonable care and skill. Diagnosis and repair depend on the condition of the appliance, and an estimate is not a guarantee that every fault can be corrected. We will discuss material limitations we identify before you approve the repair. Nothing in these terms excludes responsibility or consumer rights that cannot lawfully be limited.

11. Website content and trademarks

Descriptions of common faults, photos and service examples on this website are for general information; they are not a diagnosis of your appliance or instructions to perform a repair. Gas and high-voltage repairs should be handled by qualified professionals.

Viking, Viking Range and related model names are trademarks of their respective owners. We use them only to identify the appliances we service. Viking Help is independent and is not endorsed by Viking Range, LLC.

12. Communications

We may use the contact information you provide to respond to your inquiry and communicate about a requested or booked repair. If you receive a text message from us, reply STOP to opt out of texts or call (404) 341-6231 for help. Marketing messages, if offered, require a separate choice and are not a condition of repair service. See our Privacy Policy for information about personal data.

13. Resolving a problem

If you have a concern about a visit, charge or repair, call (404) 341-6231 and give us the job date and details so we can review it with you. This request to contact us first does not remove any rights or remedies available to you under applicable law.

14. Applicable law

Applicable consumer-protection and other laws may vary by the location of the service. These terms do not override rights that cannot be waived under applicable law. If one provision is unenforceable, the remaining provisions continue to apply where lawful.

15. Changes to these terms

We may update these terms by posting a revised version and date here. Changes do not retroactively alter a repair you already approved; the estimate, invoice and terms provided for that job remain the reference for that service.

16. Contact

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