Privacy Policy

This policy explains what we collect when you call us, fill in a form on this website or book an appliance repair, why we collect it, who we share it with and how you can ask us to stop.

1. Who we are

This website is operated by Viking Help, an independent appliance repair service. Our contact address is 2727 Paces Ferry Rd SE, Atlanta, GA 30339. In this policy, “we,” “us” and “our” refer to Viking Help.

We are not affiliated with or endorsed by Viking Range LLC. The Viking name identifies the appliances we service.

2. Information you give us

We ask for what we need to schedule and complete a repair:

• Contact details — your name, phone number, email address and ZIP code, submitted through the booking form on this site or given to our dispatcher on the phone.
• Service address — the address where the appliance is installed, plus any access details you choose to give us (gate codes, parking, where to find the unit).
• Appliance details — brand, model and serial number, the fault you are describing, photos you send us, and the history of the unit.
• Job records — what we diagnosed, the parts we replaced, dates of visits, warranty status and payment records for the work.
• Anything else you send us — messages, review text, or notes you leave in a form field.

We do not ask for, and you should not send us, sensitive personal information such as Social Security numbers or full payment card numbers through the website form.

3. Information collected automatically

When you use this website, the site and its service providers may receive technical information such as your IP address, browser or device type, pages viewed, referring page and visit time. Cookies and similar technologies may help pages and forms function, measure site use and support our marketing. The exact technologies in use may change; your browser settings may let you block or delete cookies.

4. How we use your information

• To respond to inquiries and schedule service.
• To diagnose, estimate and perform repairs, including obtaining parts.
• To send appointment, technician, parts and warranty updates.
• To process payments and maintain business records.
• To address questions, complaints and warranty requests.
• To understand website performance and improve our services and marketing.

We do not use your service information for a purpose unrelated to the request without appropriate notice or permission.

5. Calls and text messages

We may call or text the number you provide about an inquiry or scheduled repair, including appointment confirmations, arrival updates, parts status and follow-up. Where required, we obtain separate consent for promotional messages. Consent to marketing texts is not a condition of service.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out of texts or HELP for assistance. You can also call (404) 341-6231.
• Opting out of texts does not cancel an appointment. We may contact you by another method when needed to complete a requested service.
• We do not share mobile numbers or text-message consent with third parties or affiliates for their own marketing.

6. Who we share information with

We may share information as needed to provide service, operate the website and comply with law:

• Technicians and dispatchers who handle your request.
• Service providers supporting hosting, forms, customer records, communications, payments, analytics or advertising. They may process information for the services they provide to us.
• Parts suppliers when appliance details or delivery information are needed for an order.
• Legal or safety recipients when disclosure is required by law or reasonably needed to protect rights and safety.
• A successor business if ownership or assets are transferred.

7. Cookies and similar technologies

Our website and its providers may use cookies, pixels or similar tools for functionality, analytics and advertising measurement. These tools may collect device and usage information described above. You can use browser controls to block or delete cookies, though parts of the site or booking form may not work as intended. If a consent control is presented, you can use it to manage the available choices.

8. How long we keep information

We keep inquiries, service records, invoices and related information for as long as reasonably needed to provide service, administer warranties, maintain records, resolve disputes and meet legal obligations. Retention periods vary by record type and applicable requirements. When information is no longer needed, we delete it or de-identify it where practicable.

9. Security

We use reasonable administrative and technical safeguards to protect customer information and limit access to those who need it for their work. No website or method of transmission is completely secure. Please do not submit full payment card numbers, Social Security numbers or other sensitive information through the website form.

10. Your choices and requests

• Access or correction: Contact us to ask about or correct the information associated with your service request.
• Deletion: You may ask us to delete information, subject to records we need to keep for service, warranty, accounting or legal reasons.
• Texts: Reply STOP to opt out of text messages.
• Marketing: Contact us to ask that we stop marketing calls or messages.
• Browser controls: Use your browser settings to manage cookies.

We may need to verify your identity before responding to a request. Your options may also depend on the law where you live.

11. Children

Our services are intended for adults arranging appliance service. This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information to us, please contact us.

12. Links to other websites

Where we link to another site — for example the manufacturer’s own site — that site has its own privacy policy and we are not responsible for how it handles your data.

13. Changes to this policy

We may update this policy when our services, practices or legal requirements change. The date above shows when it was last updated. Material changes will be posted on this page.

14. How to contact us

For questions about this policy or requests concerning your information, contact us:

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